Customer Success Manager II - Hybrid Growth & Adoption

Meltwater; Washington (District of Columbia); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Flexible paid time off

Excellent medical, dental, and vision

CalmApp subscription

Hybrid work style

Professional development opportunities

Job summary

Meltwater is hiring a Customer Success Manager to ensure ongoing value for our customers through product adoption, risk mitigation, and training. You will work with Renewal and Account Managers to align needs and drive success in a hybrid work environment with in-office 3 days per week.

The role demands 3+ years in customer success or account management, outstanding communication, and a proactive, collaborative approach to client relationships in English.

Qualifications

• 3+ years of hands-on experience in account management or customer success.
• Bachelor's degree or higher preferred.
• Exceptional communication and interpersonal skills.
• Results-driven mindset focused on customer satisfaction.
• Proactive in identifying needs and opportunities.
• Collaborative spirit with cross-functional teams.
• Excellent written and verbal English communication.

Responsibilities

• Collaborate with Renewal Managers and Account Managers to align customer needs.
• Provide strategic guidance to ensure adoption of Meltwater solutions.
• Empower clients with tools/resources to cultivate advocacy and strong billing relationships.
• Understand customers' context and objectives to tailor solutions.
• Identify upsell/cross-sell opportunities with Account Manager team.
• Engage with accounts ahead of renewals to support renewals and mitigate risks.
• Drive customer engagement and product adoption to deliver value.

Skills

Customer success

Account management

Communication

Relationship building

Proactive

Team collaboration

English proficiency

Education

Bachelor's degree or higher

Job description

Meltwater is hiring a Customer Success Manager to ensure ongoing value for our customers through product adoption, risk mitigation, and training. You will work with Renewal and Account Managers to align needs and drive success in a hybrid work environment with in-office 3 days per week.

The role demands 3+ years in customer success or account management, outstanding communication, and a proactive, collaborative approach to client relationships in English.