Senior SaaS Account Manager - Growth & Renewals

Meltwater; New York (NY); Hybrid; USD 74,000 - 99,000; Full time

Benefits offered by this job

Paid time off

401K matching

Health insurance

Commuter benefits

Parental leave

Job summary

Meltwater in New York, NY is seeking an experienced Account Manager to renew and grow assigned accounts after the transition from Client Acquisition. You will drive long-term growth, coordinating with the Customer Success and Renewals teams and identifying expansion opportunities through upselling and cross-selling.

From building relationships with key stakeholders to proactive renewal planning, you will help ensure retention, satisfaction, and ongoing engagement with Meltwater solutions in a

Qualifications

• Minimum 3 years in account management in software/SaaS
• Strong strategic thinking and execution for retention and growth
• Excellent written and verbal communication in English

Responsibilities

• Manage, renew, and foster growth within assigned accounts after transition from Client Acquisition.
• Oversee renewals and drive long-term growth with support from Customer Success and Renewals teams.
• Identify expansion opportunities including upselling and cross-selling.
• Collaborate with Customer Success to drive engagement and utilization of Meltwater solutions.
• Negotiate pricing and ensure robust account retention with Renewals Representatives.
• Build strong relationships with key stakeholders and monitor usage for strategic renewal planning.

Skills

Account management

Growth and renewals

Strategic thinking

Communication

Education

Bachelor’s degree or higher

Job description

Meltwater in New York, NY is seeking an experienced Account Manager to renew and grow assigned accounts after the transition from Client Acquisition. You will drive long-term growth, coordinating with the Customer Success and Renewals teams and identifying expansion opportunities through upselling and cross-selling.

From building relationships with key stakeholders to proactive renewal planning, you will help ensure retention, satisfaction, and ongoing engagement with Meltwater solutions in a