SaaS Account Growth & Renewal Specialist

Meltwater; Chicago (IL); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

401K matching

Medical, dental, and vision coverage

Job summary

Meltwater is seeking an attentive Account Manager to manage, renew, and grow a portfolio of SaaS customers. You will nurture client relationships, drive retention, and collaborate with Customer Success and Renewals to expand usage.

In this hybrid role, you will develop tailored account plans, pursue expansion opportunities, and negotiate pricing where appropriate. The position requires English communication and at least 3 years in SaaS account management.

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years in account management in SaaS/software.
• Strong strategic thinking focused on retention and growth.
• Ability to develop effective account plans aligned with customer goals.
• Proactive in identifying expansion opportunities within accounts.
• Excellent written and verbal English communication.
• Hybrid work with 3 days in the office.

Responsibilities

• Manage, renew, and foster growth within assigned accounts after transition from Client Acquisition.
• Oversee renewals and drive long-term growth with support from Customer Success and Renewals teams.
• Develop customized account plans and strategies to optimize retention and growth.
• Identify expansion opportunities within accounts (upsell/cross-sell).
• Collaborate with Customer Success to drive engagement and usage of solutions.
• Partner with Renewals to ensure retention and negotiate pricing when needed.
• Build strong relationships with key stakeholders to drive engagement and satisfaction.
• Monitor usage to inform renewal and expansion strategy.
• Implement proactive sales processes to counter competitive threats during renewals.

Skills

Account management

Renewals

Customer relationship

Strategic thinking

Communication skills

SaaS knowledge

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an attentive Account Manager to manage, renew, and grow a portfolio of SaaS customers. You will nurture client relationships, drive retention, and collaborate with Customer Success and Renewals to expand usage.

In this hybrid role, you will develop tailored account plans, pursue expansion opportunities, and negotiate pricing where appropriate. The position requires English communication and at least 3 years in SaaS account management.