Strategic Restoration Office Lead

Servpro Industries, LLC; Hendersonville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits plan (medical, vision,

401(k) with company match

Profit sharing plan

Paid time-off and paid holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations. This role focuses on the office and administrative side of the job lifecycle, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration.

You will conduct research to identify market demands, outline and organize content, troubleshoot processes, and develop resources like job aids and forms.

Qualifications

• 2 years office, job file coordination, billing, estimating, or administrative experience required; experience in the restoration or construction industry preferred.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience.
• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications clearly and professionally.

Responsibilities

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping compile and communicate office and administrative processes to non-technical stakeholders.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) enabling quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle.
• Spearhead communications to the franchise office staff and other headquarters teammates.

Skills

Office coordination

Billing

Estimating

Administrative experience

Communication skills

Teamwork

Adaptability

Microsoft Word

Education

Bachelor's degree in business administration

Project management

Construction management

Related field or comparable experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

SERVPRO Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations. This role focuses on the office and administrative side of the job lifecycle, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration.

You will conduct research to identify market demands, outline and organize content, troubleshoot processes, and develop resources like job aids and forms.