Restoration Office & Processes Specialist

Servpro Industries, LLC; Riddleton (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Paid time-off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC seeks a Restoration Office Specialist within Strategic Operations. The role focuses on organizing content, coordinating job files, billing, audit, and collections, reporting to the Director, Restoration.

Responsibilities include researching market demands, developing resources, and aligning field and office processes with franchise teams. Requires strong communication, MS Office proficiency, and a Bachelor’s degree or related experience.

Qualifications

• 2 years office, job file coordination, billing, estimating, or administrative experience required.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience.
• Intermediate knowledge of Microsoft Office; fluent in Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers in person, on the phone, and by written communications.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy.
• Intermediate problem-solving abilities.
• Advanced attention to detail

Responsibilities

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping compile and communicate office processes to non-technical stakeholders.
• Troubleshoot and propose solutions for complex office process issues to improve franchise operations.
• Develop and maintain resources (job aids, checklists, forms) to enable reliable franchise execution.
• Partner with Restoration Specialists to align field and office processes across the job lifecycle.
• Spearhead communications to franchise office staff and headquarters teammates.

Skills

Office coordination

Written communication

Oral communication

MS Office proficiency

Teamwork

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SERVPRO Industries, LLC seeks a Restoration Office Specialist within Strategic Operations. The role focuses on organizing content, coordinating job files, billing, audit, and collections, reporting to the Director, Restoration.

Responsibilities include researching market demands, developing resources, and aligning field and office processes with franchise teams. Requires strong communication, MS Office proficiency, and a Bachelor’s degree or related experience.