Restoration Office & Process Specialist

Servpro Industries, LLC; Cross Plains (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Profit sharing

PTO and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development

Job summary

SERVPRO Industries, LLC is seeking an Restoration Office Specialist within Strategic Operations. The role focuses on managing office and administrative resources across job life cycles, including file coordination, billing, audit, and collections, reporting to the Director, Restoration.

You will develop resources such as job aids, checklists, and forms, and collaborate with Restoration Specialists to align field and office processes for efficient service delivery.

Qualifications

• 2 years office, job file coordination, billing, estimating, or administrative experience required.

Responsibilities

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping successfully compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) which are comprehensive and enable quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle (lead intake, scheduling, file review, estimating, billing, audit, and closeout).
• Spearhead communications to the franchise office staff and other headquarters teammates.

Skills

Office coordination

Billing

Estimating

Administrative experience

Education

Bachelor’s degree in business administration

Bachelor’s degree in project management

Bachelor’s degree in construction management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

SERVPRO Industries, LLC is seeking an Restoration Office Specialist within Strategic Operations. The role focuses on managing office and administrative resources across job life cycles, including file coordination, billing, audit, and collections, reporting to the Director, Restoration.

You will develop resources such as job aids, checklists, and forms, and collaborate with Restoration Specialists to align field and office processes for efficient service delivery.