Restoration Office Operations Specialist

Servpro Industries, LLC; Springfield (TN); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent health benefits plan

401(k) with company match

Company profit sharing plan

Generous paid time-off and paidolidays

Paid parental leave

2 free on-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Descrizione del lavoro

The Restoration Office Specialist within Strategic Operations at SERVPRO Industries, LLC is responsible for researching market demands, outlining and organizing content, and developing office resources for the restoration lifecycle. You will coordinate job files, billing, audits, and collections, reporting to the Director, Restoration.

You will partner with Restoration Specialists and franchise teams to align field and office processes, create job aids, and improve efficiency across franchise

Competenze

• 2 years office, job file coordination, billing, estimating, or administrative experience required; experience in the restoration or construction industry preferred.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience. Comfortable being on camera and presenting information during virtual meetings/webinars, as well as pre-recorded sessions.
• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy
• Intermediate problem-solving abilities.
• Advanced attention to detail

Mansioni

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping successfully compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) which are comprehensive and enable quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle (lead intake, scheduling, file review, estimating, billing, audit, and closeout).
• Spearhead communications to the franchise office staff and other headquarters teammates.

Conoscenze

Office coordination

Billing & invoicing

Estimating

Communication

MS Office

Formazione

Bachelor’s degree or related experience

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

The Restoration Office Specialist within Strategic Operations at SERVPRO Industries, LLC is responsible for researching market demands, outlining and organizing content, and developing office resources for the restoration lifecycle. You will coordinate job files, billing, audits, and collections, reporting to the Director, Restoration.

You will partner with Restoration Specialists and franchise teams to align field and office processes, create job aids, and improve efficiency across franchise