Restoration Office & Process Specialist

Servpro Industries, LLC; Orlinda (TN); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Profit sharing

Paid time-off

Paid holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Descripción de la vacante

SERVPRO Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations. You will support office and administrative lifecycle activities, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration.

Candidates should have the 2+ years of related experience, strong communication skills, and solid MS Office proficiency. This role focuses on coordinating between field teams and headquarters to ensure efficient processes and quality

Formación

• 2 years office, job file coordination, billing, or administrative experience required.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience.
• Intermediate knowledge of Microsoft Office; fluent in Word, Excel, and PowerPoint.
• Experience in the restoration or construction industry preferred.
• Able to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications clearly and professionally.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy.
• Intermediate problem-solving abilities.
• Advanced attention to detail.

Responsabilidades

• Conduct research to identify market demands, standards, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) for consistent franchise execution of office processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to align field and office processes throughout the job lifecycle.
• Spearhead communications to the franchise office staff and other headquarters teammates.

Conocimientos

Office coordination

Billing

Estimating

Administrative experience

Communication skills

Adaptability

Team collaboration

Problem solving

Attention to detail

Educación

Bachelor's degree in business administration, project management, construction management, or related field

Herramientas

MS Word

MS Excel

PowerPoint

Descripción del empleo

SERVPRO Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations. You will support office and administrative lifecycle activities, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration.

Candidates should have the 2+ years of related experience, strong communication skills, and solid MS Office proficiency. This role focuses on coordinating between field teams and headquarters to ensure efficient processes and quality