Strategic Resource Planning Analyst

Salesforce, Inc.; Boston (MA); On-site; USD 94,000 - 142,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Salesforce, Inc. is seeking a Senior Resource Management professional in Boston, MA to oversee staffing life cycle across services engagements.

You will coordinate with Portfolio Delivery Leaders and Account Partners, manage resource requests, and optimize utilization while driving customer success. The role requires 3+ years in Resource Management or workforce planning, strong analytics, and stakeholder collaboration.

Qualifications

• Stakeholder management & communication skills to align project leaders.
• Proactive mindset for workflow improvements and automation to reduce manual effort.
• Digital fluency with analytical tools and AI workflows to accelerate tasks.
• Strong analytical problem-solving and data-driven decision making.

Responsibilities

• Lead reviews of upcoming deal pipeline, renewals, and role requirements to assess start-date feasibility against capacity and identify demand risks early.
• Map named resources and alternatives against complex project skill profiles, balancing delivery success, utilization, and growth.
• Maintain governance across Resource Requests, validating status, role timelines, and skills to staff roles.
• Maintain understanding of internal resource availability, domain expertise, skills, and individual career goals.
• Identify capacity bottlenecks and evaluate global alternatives, cross-region sharing, or subcontracting.
• Manage assignments, backfills, and roll-offs; structure data and trade-offs to resolve competing resource needs.
• Support analytical work-streams to translate operational metrics into insights for Services Management.
• Centralize and lead regional staffing meetings to align on priorities and risks and present recommendations.
• Develop creative utilization strategies such as shadowing and up-skilling placements to staff projects when needed.
• Evaluate workflows and propose structured improvements to optimize team efficiency.
• Mentor newer analysts and assist with onboarding and best practices.

Skills

Stakeholder mgmt

Process improvement

Digital fluency

Analytical problem solving

Job description

Salesforce, Inc. is seeking a Senior Resource Management professional in Boston, MA to oversee staffing life cycle across services engagements.

You will coordinate with Portfolio Delivery Leaders and Account Partners, manage resource requests, and optimize utilization while driving customer success. The role requires 3+ years in Resource Management or workforce planning, strong analytics, and stakeholder collaboration.