Operations Analyst - Global Resource Management

Salesforce; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading cloud-based software company in Chicago seeks an Operations Analyst for Global Resource Management. You'll manage staffing needs, ensure alignment with capacity, and produce analytical reports to drive resource utilization. Ideal candidates should have over 2 years of experience in resource management, strong analytical skills, and the ability to build relationships across functions. This role offers a collaborative work environment and opportunities for professional growth.

Qualifications

• 2+ years of experience in a resource management role.
• Ability to balance multiple dynamic priorities.

Responsibilities

• Review pipeline/opportunities to align start dates with capacity.
• Manage, assign and replace resources while balancing needs.
• Produce insights and trends for better resource management.

Skills

Analytical skills

Problem-solving skills

Relationship building

Prioritization

Job description

Overview

Operations Analyst - Global Resource Management – Salesforce

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

The Resource Management team is responsible for managing the staffing life cycle, globally, for Services engagements. Resource Managers source and allocate consultants across Services roles by monitoring, validating and routing resource requests, focusing on increasing utilization of internal resources and customer success. Resource Managers drive alignment between collaborators (e.g. Services Leadership, People Managers, Account Partners and Project Team) in order to assign/staff Services engagements.

Responsibilities

• Demand Management: Review pipeline/opportunities and projects to ensure start dates align with available capacity; align resources to demand.
• Assignment planning/alignment: Add named resources and suggest resources where appropriate.
• Opportunity closure data hygiene: Check resource requests to confirm status, dates, and skills.
• Resource Management: Develop understanding of internal resource availability, skills and experience; identify capacity shortfalls and engage global alternatives and/or Partner Management.
• Resource allocation: Manage, assign and replace resources; forecast review and schedule management / load balancing.
• Analytical Reporting / Health of the Business: Produce bench insights, utilization trends, capacity narratives, and open resource opportunity reporting. Lead regional staffing meetings and assign staff to projects balancing needs and development goals. Drive utilization through creative staffing solutions when resources are constrained.

Qualifications

• 2+ years of experience in a resource management role with analytical and problem-solving skills.
• Ability to balance multiple dynamic priorities and build positive relationships with stakeholders across functions.

Accommodations and Equal Opportunity

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All hiring decisions are based on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other classifications protected by law.

For Illinois-based roles, the base salary range is provided in job postings as applicable. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.