Strategic Resource & Capacity Senior Analyst

Salesforce, Inc.; Chicago (IL); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Resource Management Analyst to lead staffing lifecycle processes for services engagements in a global context.

You will map resources, validate requests, and drive utilization and customer success by aligning with Portfolio Delivery Leaders and Account Partners. The role requires 3+ years in resource management or workforce planning, strong analytical and communication skills, and the ability to coordinate cross-functional teams while interpreting demand

Qualifications

• Stakeholder management & communication strength to build relationships with project leaders and partners.
• Process improvement mindset and willingness to experiment with new workflows and automation.
• Digital fluency with analytical tools and AI workflows to speed up tasks and reporting.
• Strong analytical problem solving to structure data and propose actionable solutions.

Responsibilities

• Pipeline & Opportunity Analysis: Review upcoming deal pipeline and role requirements to assess start-date feasibility against capacity.
• Assignment Planning & Strategic Alignment: Map resources vs skill profiles to balance delivery success and consultant growth.
• Data Hygiene & Integrity: Govern resource requests, validate status, and ensure timely staffing with correct skills.
• Capacity & Skills Intelligence: Understand internal availability, domain expertise, and career goals.
• Capacity Shortfalls & Alternative Sourcing: Identify bottlenecks and assess global alternatives or subcontracting.
• Resource Allocation & Conflict Resolution: Manage assignments, backfills, and trade-offs to satisfy project needs.

Skills

Stakeholder management & communication

Process improvement & innovation

Digital & tech fluency

Analytical problem solving

Job description

Salesforce, Inc. is seeking a Senior Resource Management Analyst to lead staffing lifecycle processes for services engagements in a global context.

You will map resources, validate requests, and drive utilization and customer success by aligning with Portfolio Delivery Leaders and Account Partners. The role requires 3+ years in resource management or workforce planning, strong analytical and communication skills, and the ability to coordinate cross-functional teams while interpreting demand