Senior Resource & Capacity Planning Analyst

Salesforce, Inc.; Atlanta (GA); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Analyst for Resource Management to own an Operating Unit and drive staffing for global services engagements. You will collaborate with Portfolio Delivery Leaders, Account Partners, and cross-functional teams to ensure proactive staffing and client success.

The role requires 3+ years in resource management or workforce planning, strong analytical and communication skills, and the ability to interpret demand vs. supply, risks, and capacity across regions.

Qualifications

• Strong relationship-building and transparent communication with project leaders.
• Proactive mindset to identify workflow inefficiencies and test automation.
• Experience using analytical tools and AI-enabled workflows to speed tasks and improve data hygiene.
• Ability to structure data and analysis to propose actionable solutions.

Responsibilities

• Lead pipeline reviews of upcoming deals, renewals, and role requirements to assess feasibility and risks.
• Map named resources and alternatives against project profiles, balancing utilization and growth.
• Maintain governance of resource requests and validate status, timelines, and skills for on-time staffing.
• Understand internal resource availability and skills to support staffing decisions and career development.
• Identify capacity bottlenecks and evaluate global alternatives or subcontracting when needed.
• Manage assignments, backfills, and roll-offs, and resolve conflicts between projects.
• Translate operational metrics into insights for Services Management on bench and utilization trends.
• Lead regional staffing cadences with Services Management to align priorities and risks.
• Develop creative utilization strategies to staff projects when capacity is constrained.
• Evaluate workflows and propose improvements to boost team efficiency.
• Mentor newer analysts and support onboarding and tool best practices.

Skills

Stakeholder management

Process improvement

Digital fluency

Analytical problem solving

Job description

Salesforce, Inc. is seeking a Senior Analyst for Resource Management to own an Operating Unit and drive staffing for global services engagements. You will collaborate with Portfolio Delivery Leaders, Account Partners, and cross-functional teams to ensure proactive staffing and client success.

The role requires 3+ years in resource management or workforce planning, strong analytical and communication skills, and the ability to interpret demand vs. supply, risks, and capacity across regions.