Senior Resource Management Analyst — Ops & Capacity Insights

Salesforce, Inc.; Burlington (MA); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Analyst in Resource Management to coordinate staffing for global services engagements, balancing demand vs. supply, bench, risks, and utilization.

You will partner with Portfolio Delivery Leaders, Delivery Competency Leaders, Account Partners, and others to staff customer engagements efficiently and strategically. We require 3+ years in a Resource Management or workforce planning role, with strong analytical, problem-solving, and communication skills.

Qualifications

• Strong relationship-building with transparent communication and alignment with project leaders.
• Proactive mindset for identifying workflow inefficiencies and experimenting with automation.
• Experience using analytical tools and AI-enabled workflows to accelerate routine tasks and improve data hygiene.
• Ability to structure data and analysis to propose practical, actionable solutions.

Responsibilities

• Lead reviews of upcoming deal pipeline, renewals, closures, and role requirements to assess start-date feasibility.
• Map named resources and alternatives against complex project profiles to balance delivery, utilization and growth.
• Maintain governance across Resource Requests and validate status, timelines, and skills for on-time staffing.
• Understand internal availability, domain expertise, skills profiles, and individual career goals.
• Identify capacity bottlenecks and evaluate global alternatives or subcontracting.
• Manage assignments, backfills, and roll-offs; resolve competing resource needs between projects.
• Translate operational metrics into insights for Services Management, highlighting bench and utilization trends.
• Lead regional staffing cadences and present recommendations to unblock allocations.
• Develop creative utilization strategies like shadowing or fractional allocations to staff projects.

Skills

Stakeholder management

Process improvement

Digital & tech fluency

Analytical problem solving

Job description

Salesforce, Inc. is seeking a Senior Analyst in Resource Management to coordinate staffing for global services engagements, balancing demand vs. supply, bench, risks, and utilization.

You will partner with Portfolio Delivery Leaders, Delivery Competency Leaders, Account Partners, and others to staff customer engagements efficiently and strategically. We require 3+ years in a Resource Management or workforce planning role, with strong analytical, problem-solving, and communication skills.