Operations Senior Analyst

Leadout Capital; Massachusetts; On-site; USD 90,000 - 120,000; Full time

Job summary

Leadout Capital is seeking a Senior Resource Management Analyst to oversee staffing for services engagements globally. You will analyze pipeline and capacity, map resources, and drive utilization with cross-functional teams to ensure successful staff placements.

Responsibilities include governance of resource requests, coordination with stakeholders, and delivering analytical insights on bench, utilization, and capacity gaps to improve operating position.

Qualifications

• Stakeholder management and clear communication with project leaders.
• Proactive process improvement and automation to reduce manual effort.
• Fluency with digital tools and AI-enabled workflows to accelerate tasks.
• Strong analytical problem solving with data-driven approaches.

Responsibilities

• Lead reviews of pipeline, renewals, closures, and role requirements to assess start-date feasibility.
• Map resources against project skill profiles, balancing delivery and utilization.
• Maintain governance of resource requests, ensuring timely staffing and accurate skills data.
• Understand internal resource availability, domain expertise, and career development goals.
• Identify capacity bottlenecks and evaluate cross-region sharing or subcontracting.
• Manage assignments, backfills, and roll-offs; resolve competing resource needs.
• Translate operational metrics into actionable insights on bench and utilization trends.
• Lead regional staffing cadences with Services Management to align on priorities.
• Develop creative utilization approaches like shadowing or fractional allocations.
• Evaluate workflows and propose improvements to increase team efficiency.
• Mentor newer analysts and share best practices.

Skills

Stakeholder Management & Communication

Process Improvement & Innovation

Digital & Tech Fluency

Analytical Problem Solving

Job description

What You'll Be Doing & Why It Matters

The Resource Management team is responsible for managing the staffing life cycle globally for services engagements. Resource Managers source and allocate consultants across Services roles by monitoring, validating, and routing resource requests, focusing on increasing internal resource utilization and driving customer success. Resource Managers drive alignment between collaborators (Portfolio Delivery Leaders, Delivery Competency Leaders, Account Partners, etc. ) to staff customer engagements efficiently and strategically.

We are looking for someone with 3+ years of experience in a Resource Management or workforce planning role who has analytical, problem-solving, and communication skills to balance dynamic operational priorities. This role will see the Senior Analyst take ownership of an Operating Unit, which includes building proactive relationships with stakeholders, coordinating with cross-functional teams, and interpreting the region's Demand vs. Supply, bench, risks, and operating position.

Core Responsibilities & Scope

• Pipeline & Opportunity Analysis: Lead comprehensive reviews of upcoming deal pipeline, renewals, closures, and role requirements to assess start-date feasibility against capacity and identify demand risks early.
• Assignment Planning & Strategic Alignment: Proactively map named resources and suggested alternatives against complex project skill profiles, balancing delivery success, utilization, and consultant growth.
• Data Hygiene & Integrity: Maintain governance across Resource Requests, validating status, role timelines, and skills to ensure project roles are staffed on time with the right talent.
• Capacity & Skills Intelligence: Maintain a strong understanding of internal resource availability, domain expertise, skills profiles, and individual career development goals.
• Capacity Shortfalls & Alternative Sourcing: Autonomously identify capacity bottlenecks and skill shortfalls; evaluate and engage global alternatives, cross-region sharing, or Subcontracting.
• Resource Allocation & Conflict Resolution: Manage assignments, backfills, and roll-offs; structure data and evaluate trade-offs to resolve competing resource needs between projects.
• Narrative & Insight Delivery: Support analytical work-streams to translate operational metrics into actionable insights for Services Management, producing high-impact narratives on Bench, Utilization trends, and Capacity gaps.
• Operational Staffing Cadences: Centralize, prepare, and lead regional staffing meetings with Services Management to align on priorities and risk, in order to execute against open requests. Present recommendations clearly and challenge assumptions constructively to unblock allocations.
• Creative Utilization Optimization: Drive team utilization by developing creative solutions—such as shadowing, fractional allocations, and up-skilling placements to staff projects when availability is constrained.
• Workflow Optimization: Evaluate existing workflows, tools, and handoffs; identify operational bottlenecks and propose structured improvements to optimize team efficiency.
• Peer Mentorship & Knowledge Transfer: Act as an informal mentor and operational resource for newer analysts, assisting with onboarding, tool best practices, and day-to-day guidance.

Minimum Requirements

• Stakeholder Management & Communication: Strong relationship-building skills with the ability to communicate transparently, handle difficult conversations constructively, and align project leaders.
• Process Improvement & Innovation: A proactive mindset for identifying workflow inefficiencies and experimenting with new ways of working and automation to reduce manual effort.
• Digital & Tech Fluency: Experience applying analytical tools and modern productivity technologies (including AI workflows) to accelerate routine tasks, improve data hygiene, and streamline reporting.
• Analytical Problem Solving: Ability to take ownership of complex operational problems, structuring data and analysis to propose practical, actionable solutions.