Strategic Renewals Programs Lead

Cisco Systems; Richardson (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Splunk, a Cisco company, is building a safer, more resilient digital world with a full-stack platform for a hybrid, multi-cloud world. You will lead renewal programs to improve performance and recurring revenue.

You’ll translate strategy into roadmaps, leverage data and forecasting to identify renewal risks, and drive cross-functional improvements with Sales, Renewals, Finance, Operations, CS, and Product.

Qualifications

• 5+ years of related experience.
• Experience in software renewals or SaaS subscription management.
• Ability to lead cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
• Experience defining and tracking KPIs, including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency.
• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
• PMP, CPMAI and Lean Six Sigma certifications.

Responsibilities

• Lead strategic and operational programs to advance renewals performance.
• Translate business strategy into actionable program roadmaps, aligning cross-functional teams around priorities.
• Leverage data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities.
• Establish program governance, performance metrics, and accountability frameworks.
• Partner with senior leaders and cross-functional stakeholders to streamline renewals operations and deliver continuous improvements.

Skills

5+ years of related experience

Education

PMP

Lean Six Sigma

CPMAI

Tools

Salesforce

Clari

Job description

Splunk, a Cisco company, is building a safer, more resilient digital world with a full-stack platform for a hybrid, multi-cloud world. You will lead renewal programs to improve performance and recurring revenue.

You’ll translate strategy into roadmaps, leverage data and forecasting to identify renewal risks, and drive cross-functional improvements with Sales, Renewals, Finance, Operations, CS, and Product.