Strategic Renewals Architect – Customer Experience

Cisco Systems, Inc; North Carolina; On-site; USD 126,000 - 197,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) plan with Cisco matching

Paid parental leave

Short and long-term disability

Life insurance

Paid holidays

Paid time off

Volunteer days

Job summary

Cisco Systems, Inc. is seeking a Renewal Specialist to own a portfolio of renewal contracts and drive timely closures across assigned accounts. You will collaborate with customers, partners, and Cisco teams to minimize renewal risk and improve the customer experience.

You will analyze customer environments, implement renewal strategies, and gain hands-on experience with Salesforce.com while developing consultative selling skills to drive renewals and upsells.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5+ years of experience developing end-to-end renewals cycle or managing customer success motions for assigned accounts.
• Experience in Sales, Business Development, or Renewals hand-offs.
• Experience in implementing renewal contracts on small accounts with low complexity.
• Experience supporting Account Managers in negotiations to drive renewal integrity.
• Experience supervising quote creation to mitigate contract closure risks.

Responsibilities

• Own and implement a portfolio of renewal contracts across assigned accounts.
• Develop end-to-end renewals strategy to drive timely closures and minimize risk.
• Collaborate with customers, partners, and Cisco teams to align renewal objectives.
• Assist in crafting strategic direction of Cisco and improving Customer Experience.
• Analyze customer environment and procurement processes to improve forecasting and data quality.

Skills

Verbal communications

Written communications

Customer service

Sales / Sales support

Negotiation support

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce.com (SFDC)

Job description

Cisco Systems, Inc. is seeking a Renewal Specialist to own a portfolio of renewal contracts and drive timely closures across assigned accounts. You will collaborate with customers, partners, and Cisco teams to minimize renewal risk and improve the customer experience.

You will analyze customer environments, implement renewal strategies, and gain hands-on experience with Salesforce.com while developing consultative selling skills to drive renewals and upsells.