Strategic Renewals Manager - Growth & Retention

Cisco; Boston (MA); On-site; USD 152,000 - 206,000; Full time

Job summary

Cisco is seeking a Customer Experience Renewal Manager to own a portfolio of renewal contracts across assigned accounts and drive timely closures while minimizing renewal risk. You will collaborate with customers, partners and Cisco teams to understand requirements and shape renewal strategies.

You will manage end-to-end renewals, including up-sells within renewals, quote reviews, and pricing negotiations, leveraging data to forecast renewals and optimize outcomes in a fast-paced environment.

Qualifications

• BA/BS (or equivalent) and 5+ years of renewal contracts experience.
• Experience in end-to-end renewals cycle including up-sells and close timely contracts.
• Knowledge of customer environments, industry and Cisco footprint.
• Ability to forecast, ensure data quality and accuracy.
• Experience with Salesforce CRM (SFDC) or similar tools.

Responsibilities

• Own and implement a portfolio of renewal contracts for Cisco products and services across assigned accounts.
• Develop end-to-end renewal strategies with customers, partners and Cisco teams.
• Define a strategy to drive renewals to timely closure and minimize renewal risk.
• Conduct financial assessments and process management to support renewals.
• Identify and implement win-back or upsell opportunities within renewals.

Skills

Negotiation skills

Interpersonal skills

Renewals experience

Sales orientation

Cross-functional collaboration

Education

BA/BS (or equivalent)

5+ years renewal contracts experience

Tools

SFDC

CRM tools

Job description

Cisco is seeking a Customer Experience Renewal Manager to own a portfolio of renewal contracts across assigned accounts and drive timely closures while minimizing renewal risk. You will collaborate with customers, partners and Cisco teams to understand requirements and shape renewal strategies.

You will manage end-to-end renewals, including up-sells within renewals, quote reviews, and pricing negotiations, leveraging data to forecast renewals and optimize outcomes in a fast-paced environment.