Renewals Strategy & Programs Lead

Cisco Systems, Inc; Seattle (WA); Teletrabalho; USD 135 000 - 171 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision insurance

401(k) plan with Cisco matching

Resumo da oferta

Splunk, a Cisco company, is seeking a seasoned renewals program leader to drive strategic initiatives across Sales, Renewals, Finance, and Product teams. You will translate business goals into actionable roadmaps, using data and forecasts to optimize renewal rates, reduce churn, and grow recurring revenue.

Apply your CRM expertise (Salesforce, Clari) and Lean Six Sigma to improve processes, establish KPIs, and deliver measurable business outcomes for a hybrid multi-cloud environment.

Qualificações

• 5+ years of related experience.
• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
• Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.
• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
• PMP, CPMAI and Lean Six Sigma certifications.

Responsabilidades

• Leads strategic and operational programs to advance renewals performance and recurring revenue growth.
• Translates business strategy into actionable roadmaps with cross-functional alignment.
• Uses data, analytics and AI-enabled insights to improve forecasting and mitigate renewal risks.
• Establishes governance, metrics, and accountability frameworks for visibility and risk management.
• Collaborates with senior leaders to streamline renewals operations and improve processes.
• Delivers continuous improvements that enhance business performance and customer outcomes.

Conhecimentos

Renewals experience

Cross-functional leadership

Data analysis

Formação académica

PMP certification

CPMAI

Lean Six Sigma

Ferramentas

Salesforce

Clari

Descrição da oferta de emprego

Splunk, a Cisco company, is seeking a seasoned renewals program leader to drive strategic initiatives across Sales, Renewals, Finance, and Product teams. You will translate business goals into actionable roadmaps, using data and forecasts to optimize renewal rates, reduce churn, and grow recurring revenue.

Apply your CRM expertise (Salesforce, Clari) and Lean Six Sigma to improve processes, establish KPIs, and deliver measurable business outcomes for a hybrid multi-cloud environment.