Renewals Program Manager - Splunk (Remote)

Cisco Systems; Richardson (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Splunk, a Cisco company, is building a safer, more resilient digital world with a full-stack platform for a hybrid, multi-cloud world. You will lead renewal programs to improve performance and recurring revenue.

You’ll translate strategy into roadmaps, leverage data and forecasting to identify renewal risks, and drive cross-functional improvements with Sales, Renewals, Finance, Operations, CS, and Product.

Qualifications

• 5+ years of related experience.
• Experience in software renewals or SaaS subscription management.
• Ability to lead cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
• Experience defining and tracking KPIs, including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency.
• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
• PMP, CPMAI and Lean Six Sigma certifications.

Responsibilities

• Lead strategic and operational programs to advance renewals performance.
• Translate business strategy into actionable program roadmaps, aligning cross-functional teams around priorities.
• Leverage data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities.
• Establish program governance, performance metrics, and accountability frameworks.
• Partner with senior leaders and cross-functional stakeholders to streamline renewals operations and deliver continuous improvements.

Skills

5+ years of related experience

Education

PMP

Lean Six Sigma

CPMAI

Tools

Salesforce

Clari

Job description

The application window is expected to close on: 11/26/2026

Meet the Team :

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back!

Your Impact:

Leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. Translates business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution. Leverages data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decision-making. Establishes program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives. Partners with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.

Minimum Qualifications:

• 5+ years of related experience.

Preferred Qualifications:

• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.

• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.

• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.

• Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.

• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.

• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.

• PMP, CPMAI and Lean Six Sigma certifications.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology