Strategic Renewal Specialist

Cisco Systems, Inc.; Clegg (NC); On-site; USD 126,000 - 197,000; Full time

Benefits offered by this job

life insurance

vision insurance

parantal leave

paid holidays

sick time

401(k)

Job summary

Cisco Systems, Inc. in the United States seeks a Customer Experience Renewal Specialist to own a portfolio of renewal contracts for Cisco products and services, guiding customers toward timely renewals while minimizing risk.

You will collaborate with customers, partners, and Cisco teams; build understanding of procurement processes; leverage SFDC; develop win-back strategies; contribute to customer lifecycle value.

Qualifications

• 5+ years of experience in developing end-to-end renewals cycles with upsells and timely contract closures
• Experience in managing customer success motions and delivering collaboration customer experience outcomes for assigned accounts
• Experience in Sales, Business Development, or Renewals hand-offs
• Experience supporting Account Managers in negotiations to drive renewal integrity
• Experience supervising quote creation to mitigate contract-closure risks

Responsibilities

• Own and implement a portfolio of renewal contracts for Cisco products and services across assigned accounts
• Develop a renewal strategy to drive timely closures and minimize renewal risk and financial attrition
• Collaborate with customers, partners, and Cisco teams to deliver a unified path to secure renewals and cross-sell opportunities

Skills

Renewals strategy

Sales hand-offs

Negotiation support

Quote progression

Cross-functional coordination

Education

Bachelor's degree or equivalent experience

Tools

Salesforce SFDC

Job description

Cisco Systems, Inc. in the United States seeks a Customer Experience Renewal Specialist to own a portfolio of renewal contracts for Cisco products and services, guiding customers toward timely renewals while minimizing risk.

You will collaborate with customers, partners, and Cisco teams; build understanding of procurement processes; leverage SFDC; develop win-back strategies; contribute to customer lifecycle value.