Strategic Renewals & Growth Lead

Cisco Systems, Inc; Seattle (WA); Remote; USD 144,000 - 212,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid parental leave

Paid time off & holidays

Job summary

Cisco Systems, Inc. is seeking a renewal-focused professional to drive performance across the renewals lifecycle. The role collaborates with Sales, CX, Finance, Product, and Operations to ensure healthy recurring revenue and customer success.

The ideal candidate brings 5+ years in SaaS renewals, strong analytical abilities, and a track record of streamlining processes with automation. This on-site position offers competitive compensation and benefits in the Seattle area.

Qualifications

• 5+ years of experience in SaaS renewals or recurring revenue operations.
• Experience coordinating cross-functional initiatives across Sales, Renewals, CX, Finance, or Operations.
• Analytical, organizational, and problem-solving skills with data-driven insights.
• Experience improving business processes and driving accountability across multiple stakeholders.
• Excellent communication and stakeholder management across teams and leadership levels.

Responsibilities

• Drive renewal performance and monitor renewal pipeline, retention, attrition, and expansion performance; identify risks and opportunities; coordinate actions to improve recurring revenue results.
• Lead cross-functional execution and partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues and align teams on priorities.
• Improve processes and operational efficiency by identifying gaps, streamlining workflows, standardizing repeatable processes, and implementing automation to reduce manual effort.
• Support business planning and reporting by developing dashboards and actionable insights to inform renewal decisions.

Skills

SaaS renewals

Cross-functional coordination

Analytical skills

Stakeholder management

Automation mindset

Tools

CRM

Renewals management systems

BI tools

Workflow automation

Job description

Cisco Systems, Inc. is seeking a renewal-focused professional to drive performance across the renewals lifecycle. The role collaborates with Sales, CX, Finance, Product, and Operations to ensure healthy recurring revenue and customer success.

The ideal candidate brings 5+ years in SaaS renewals, strong analytical abilities, and a track record of streamlining processes with automation. This on-site position offers competitive compensation and benefits in the Seattle area.