Strategic Enterprise Customer Success Leader

Cisco

United States

Remote

USD 165,000 - 209,000

Full time

14 days+

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Job summary

Splunk, a Cisco company, is seeking a Senior Customer Success leader to guide enterprise customers through adoption journeys and measurable outcomes. You will partner with Account Executives, Technical Services, and Product Specialists to deliver resources and ensure successful on-boarding and renewal velocity.

You will conduct Executive Business Reviews, identify strategic opportunities, and align success plans with executive priorities while traveling up to 25% for on-site engagements across

Qualifications

10+ years of customer success, consulting, or enterprise tech experience.
3+ years managing enterprise accounts or multi-stakeholder projects.
Experience delivering Executive Business Reviews (EBRs/QBRs).
Willingness to travel up to 25% for on-site engagements.

Responsibilities

Develop customized success roadmaps aligned with customer priorities.
Partner with sales, services, and product teams to deliver resources and mitigate onboarding risk.
Lead Executive Business Reviews and milestone assessments to show ROI across domains.
Conduct customer discovery to uncover bottlenecks and drive renewal velocity.

Skills

Customer success management

Executive Business Reviews

Strategic account management

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science/Information Systems/Business Administration or relevant certifications

Tools

Splunk Enterprise/Cloud

SIEM platforms

Observability tools

Big data analytics

Job description

You will conduct Executive Business Reviews, identify strategic opportunities, and align success plans with executive priorities while traveling up to 25% for on-site engagements across

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