Strategic Renewals Manager

Cisco; Stamford (CT); On-site; USD 152,000 - 206,000; Full time

Job summary

Cisco is seeking a Customer Experience Renewal Manager to own renewal contracts across assigned accounts. You will collaborate with customers and partners to develop renewal strategies, manage quotes, and drive timely closures while reducing risk and attrition.

You will leverage CRM tools and Cisco knowledge to forecast and optimize renewals, including upsells where appropriate, within a fast-paced, global environment.

Qualifications

• BA/BS degree and 5+ years of proven experience in implementing renewal contracts for software and services.
• Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
• Expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
• Ability to implement policies for forecasting, data quality and accuracy.
• Experience with CRM tools i.e. SFDC.

Responsibilities

• Own and implement a portfolio of renewal contracts for Cisco products and services across an assigned customer account.
• Collaborate with customers, partners and Cisco teams to develop an end-to-end view of requirements and define renewal strategies.
• Drive renewals to timely closure while minimizing renewal risk and financial attrition.
• Supervise quote creation progress to mitigate contract closure risks.
• Conduct process management and financial assessments to support renewals.

Skills

Renewals experience

CRM experience

Negotiation

Forecasting

Education

BA/BS degree

Tools

SFDC

Job description

Cisco is seeking a Customer Experience Renewal Manager to own renewal contracts across assigned accounts. You will collaborate with customers and partners to develop renewal strategies, manage quotes, and drive timely closures while reducing risk and attrition.

You will leverage CRM tools and Cisco knowledge to forecast and optimize renewals, including upsells where appropriate, within a fast-paced, global environment.