Strategic Renewals Lead

Cisco

City of Syracuse (NY)

On-site

USD 141,000 - 243,000

Full time

4 days ago

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Job summary

Cisco is seeking a Customer Experience Renewal Manager in the New York area to own and execute renewal contracts for software and services across assigned accounts. You will collaborate with customers, partners, and Cisco teams to craft an end-to-end renewal strategy that minimizes risk and drives timely closure.

You will analyze customer environments, forecast renewals, review terms, and negotiate pricing while exploring up-sell opportunities.

Qualifications

BA/BS (or equivalent) and 5+ years of proven experience in implementing renewal contracts for software and services.
Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, reviewing contract terms, negotiation pricing.
Knowledge of customer environments, industry, market impact and Cisco footprint.
Ability to implement policies for forecasting, data quality and accuracy.
Experience with CRM tools i.e. SFDC.

Responsibilities

Own and implement a portfolio of renewal contracts for Cisco products and services across assigned accounts.
Develop end-to-end renewal strategies with customers, partners and Cisco teams to drive timely closures and minimize renewal risk.
Build understanding of customer procurement processes and differentiate Cisco offerings.
Supervise quote creation to mitigate contract closure risks and support renewals process.
Implement win-back strategies for inactive customers.