Strategic Renewal Manager – Customer Lifecycle

Cisco Systems, Inc; Boston (MA); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with Cisco matching

Paid parental leave

Paid time off

Job summary

Cisco Systems, Inc is seeking a Customer Experience Renewal Manager to own renewal contracts for software and services within an assigned account portfolio. You will work with customers, partners, and Cisco teams to define strategies that drive timely renewals and reduce financial attrition.

The role emphasizes understanding customer procurement processes, Cisco technology differentiation, and win-back initiatives in a fast-paced renewal environment.

Qualifications

• BA/BS (or equivalent) and 5+ years of proven experience in implementing renewal contracts for software and services.
• Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts.
• Expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
• Ability to implement policies for forecasting, data quality and accuracy.
• Experience with CRM tools i.e. SFDC

Responsibilities

• Own and implement a portfolio of renewal contracts across assigned accounts.
• Develop end-to-end renewal strategy to drive on-time renewals and minimize churn.
• Collaborate with customers, partners and Cisco teams to align objectives and requirements.
• Supervise quote creation progress to mitigate contract closure risks.
• Analyze financial data to support renewals decisions and win-back strategies.

Skills

Renewals management

End-to-end renewals

Negotiation

CRM tools

Education

BA/BS or equivalent

Tools

SFDC (Salesforce)

Job description

Cisco Systems, Inc is seeking a Customer Experience Renewal Manager to own renewal contracts for software and services within an assigned account portfolio. You will work with customers, partners, and Cisco teams to define strategies that drive timely renewals and reduce financial attrition.

The role emphasizes understanding customer procurement processes, Cisco technology differentiation, and win-back initiatives in a fast-paced renewal environment.