IT Renewals Specialist - Customer-Driven Growth

People Driven Technology, Inc; Byron Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Competitive compensation

Collaborative culture

Job summary

People Driven Technology, Inc. seeks a Renewals Associate to join our Midwest IT solutions team. You will support asset maintenance renewals, collaborate with sales, gather customer requirements, and prepare customized quotes for Cisco and other manufacturers.

You’ll apply pricing guidelines, enter orders, manage vendor communications, and help maintain strong supplier relationships. The role emphasizes proactive renewal quotes 60–90 days in advance and timely follow-ups.

Qualifications

• Experience in renewals, customer service, or related IT role.
• Strong interpersonal and communication skills.
• Customer-centric mindset and services focus.
• Proficiency with CRM systems and sales tools.

Responsibilities

• Support asset maintenance renewals for Cisco and other manufacturers.
• Collaborate with sales to understand customer requirements.
• Gather customer details and prepare quotes.
• Apply pricing guidelines and discounts.
• Enter orders and coordinate with vendors; provide ETAs.
• Maintain supplier relationships and seek improvements.
• Initiate renewal quotes 60–90 days in advance and follow up.

Skills

Renewals experience

Customer service

Communication

Team collaboration

Tools

CRM software

Job description

People Driven Technology, Inc. seeks a Renewals Associate to join our Midwest IT solutions team. You will support asset maintenance renewals, collaborate with sales, gather customer requirements, and prepare customized quotes for Cisco and other manufacturers.

You’ll apply pricing guidelines, enter orders, manage vendor communications, and help maintain strong supplier relationships. The role emphasizes proactive renewal quotes 60–90 days in advance and timely follow-ups.