Strategic Renewals Lead

020 Cisco Systems, Inc.; Boston (MA); Presencial; USD 152.000 - 206.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k) with matching

Paid parental leave

Short/Long-term disability coverage

Life insurance

Paid holidays

Paid vacation time

Sick time off

Descripción de la vacante

Cisco Systems, Inc. in the United States seeks a Customer Experience Renewal Manager to own and drive renewals for software and services across assigned accounts.

You will coordinate with customers, partners and Cisco teams to minimize renewal risks and ensure timely contract closures. The role requires 5+ years in renewals, strong negotiation, data analysis, and a deep understanding of procurement processes.

Formación

• BA/BS (or equivalent) and 5+ years of experience in renewal contracts for software/services.
• Experience in end-to-end renewals cycles including up-sells and timely contracts.
• Knowledge of customer environments, industry, market impact, Cisco footprint.
• Ability to forecast, ensure data quality and accuracy.

Responsabilidades

• Own and implement a portfolio of renewal contracts across an assigned customer account.
• Collaborate with customers, partners and Cisco teams to define renewal strategy for timely closure.
• Develop understanding of customer and partner procurement processes and Cisco technology differentiation.
• Supervise quote creation to mitigate contract closure risks.
• Perform process management and financial assessments to support renewals; implement win-back strategies.

Conocimientos

Negotiation skills

Interpersonal skills

Analytical skills

Renewals knowledge

CRM awareness

Educación

BA/BS or equivalent

Herramientas

SFDC (Salesforce)

Descripción del empleo

Cisco Systems, Inc. in the United States seeks a Customer Experience Renewal Manager to own and drive renewals for software and services across assigned accounts.

You will coordinate with customers, partners and Cisco teams to minimize renewal risks and ensure timely contract closures. The role requires 5+ years in renewals, strong negotiation, data analysis, and a deep understanding of procurement processes.