Strategic Renewals Manager for Growth

Cisco; Concord (NH); On-site; USD 120,000 - 190,000; Full time

Job summary

Cisco in Concord, NH seeks a Customer Experience Renewal Manager to own renewal contracts and drive renewals across assigned accounts. You will work with customers, partners, and Cisco teams to develop end-to-end renewal strategies, minimize risk, and expand opportunities.

The role requires 5+ years in renewal contracts for software/services, strong negotiation and data-analysis skills, and experience with CRM tools like SFDC. A BA/BS is expected.

Qualifications

• BA/BS (or equivalent) and 5+ years in renewing contracts for software/services.

Responsibilities

• Own and implement a portfolio of renewal contracts across assigned accounts.
• Collaborate with customers, partners and Cisco teams to define renewal strategy and drive timely closure.
• Develop end-to-end view of customer requirements and renewal opportunities to minimize risk and attrition.
• Supervise quote creation progress to mitigate contract closure risks.
• Conduct process management and financial assessments to support renewals.
• Support win-back strategies for inactive customers.

Skills

Renewals strategy

Negotiation

Data analysis

CRM (SFDC)

Forecasting

Cross-functional collaboration

Education

BA/BS or equivalent

Tools

SFDC (Salesforce)

Job description

Cisco in Concord, NH seeks a Customer Experience Renewal Manager to own renewal contracts and drive renewals across assigned accounts. You will work with customers, partners, and Cisco teams to develop end-to-end renewal strategies, minimize risk, and expand opportunities.

The role requires 5+ years in renewal contracts for software/services, strong negotiation and data-analysis skills, and experience with CRM tools like SFDC. A BA/BS is expected.