Strategic Enterprise Customer Success Manager

Cisco Systems, Inc.

Chicago (IL)

Remote

USD 165,000 - 209,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

Job summary

Cisco Systems, Inc. is seeking a senior Customer Success Leader to drive strategic adoption and value realization for enterprise customers across cybersecurity, IT operations, and observability platforms.

You will partner with cross-functional teams to craft customized success roadmaps, conduct Executive Business Reviews, and accelerate renewal velocity through measurable ROI. A 25% travel posture is expected, with flexibility for US-wide engagements.

Qualifications

Minimum 10 years in customer success, technical consulting, professional services, or enterprise technical support.
Minimum 3 years managing accounts or deploying technical solutions within Cybersecurity, IT Operations, Observability, or DevOps.
Minimum 3 years managing enterprise customer accounts, strategic journeys, or multi‑stakeholder projects.
Experience delivering Executive Business Reviews (EBRs/QBRs) or value realization frameworks to leadership.
Ability to travel up to 25% for on-site engagements.

Responsibilities

Serve as a strategic advisor to enterprise customers with customized success roadmaps and adoption plans.
Partner with Account Executives, Technical Services, and Product Specialists to deliver resources and mitigate onboarding risks.
Lead Executive Business Reviews and milestone assessments to demonstrate ROI across Security, IT Operations, DevOps, and Observability.
Conduct customer discovery sessions to identify bottlenecks and data utilization strategies.
Drive renewal velocity through data-driven value realization.