Strategic Remote Renewals and Contracts Specialist

New Branding 2026; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Mosaic is seeking a Renewals Manager to own renewal execution across multiple tiers. You will handle pricing conversations, contract paperwork, and negotiation routing, partnering with Sales on exceptions and multi-year terms.

Maintain renewal status and forecast in Salesforce, and flag at-risk renewals early to the Senior Director. You will collaborate with the Customer Success team and Sales organization, shaping renewal strategy and ensuring on-time renewal performance while meeting ARR

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in renewals, contracts, deal desk, or sales operations.
• Comfortable owning commercial conversations independently — pricing, terms, and paperwork.
• Strong organizational and CRM discipline (Salesforce or comparable).

Responsibilities

• Own renewal execution for every account across tiers, starting at readiness checkpoints.
• Handle pricing conversations, contract paperwork, and negotiation routing.
• Partner with Sales on pricing exceptions, multi-year terms, and contracts.
• Track revenue reduction (downgrades, seat/module loss) at renewal for KPI.
• Maintain renewal status and forecast in Salesforce with Senior Director.
• Flag at-risk renewals early to the assigned CSM and Senior Director.

Skills

CRM discipline

Independent ownership

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Mosaic is seeking a Renewals Manager to own renewal execution across multiple tiers. You will handle pricing conversations, contract paperwork, and negotiation routing, partnering with Sales on exceptions and multi-year terms.

Maintain renewal status and forecast in Salesforce, and flag at-risk renewals early to the Senior Director. You will collaborate with the Customer Success team and Sales organization, shaping renewal strategy and ensuring on-time renewal performance while meeting ARR