Renewals Manager — SaaS Revenue & Retention (Equity)

Copado; New Orleans (LA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is seeking a proactive Renewals Manager to own renewals for a North American customer portfolio. You will build relationships, drive renewal conversations, and partner with Sales and Customer Success to protect recurring revenue. A 120-day renewal forecast and risk mitigation are core parts of the role.

You will collaborate across Legal and Finance, maintain CRM accuracy, and lead commercial negotiations to close renewals successfully and ensure customer value realization.

Qualifications

• 3+ years of experience in SaaS renewals, account management, or a customer-facing revenue role.
• Proven ability to retain recurring revenue and manage renewal opportunities.
• Strong communication, negotiation, and cross-functional collaboration skills.

Responsibilities

• Own renewal outcomes from engagement to closure, maximizing recurring revenue retention.
• Lead proactive customer discovery to understand priorities and renewal intent.
• Collaborate with Customer Success to articulate value and justify continued investment.
• Maintain a 120-day renewal forecast with risks and next steps.
• Negotiate pricing and contract terms to secure mutually beneficial renewals.
• Build relationships with key stakeholders and economic buyers to support renewals.
• Keep CRM accurate with forecast status, renewal amounts, close dates, and risks.

Skills

SaaS renewals

Account management

CRM management

Customer-facing

Job description

Copado is seeking a proactive Renewals Manager to own renewals for a North American customer portfolio. You will build relationships, drive renewal conversations, and partner with Sales and Customer Success to protect recurring revenue. A 120-day renewal forecast and risk mitigation are core parts of the role.

You will collaborate across Legal and Finance, maintain CRM accuracy, and lead commercial negotiations to close renewals successfully and ensure customer value realization.