Renewals Specialist (Contract Renewal Specialist) (Remote)

Ultipro; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Mosaic is seeking a Renewals Manager to own renewal execution across multiple tiers. You will handle pricing conversations, contract paperwork, and negotiation routing, partnering with Sales on exceptions and multi-year terms.

Maintain renewal status and forecast in Salesforce, and flag at-risk renewals early to the Senior Director. You will collaborate with the Customer Success team and Sales organization, shaping renewal strategy and ensuring on-time renewal performance while meeting ARR

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in renewals, contracts, deal desk, or sales operations.
• Comfortable owning commercial conversations independently — pricing, terms, and paperwork.
• Strong organizational and CRM discipline (Salesforce or comparable).

Responsibilities

• Own renewal execution for every account across tiers, starting at readiness checkpoints.
• Handle pricing conversations, contract paperwork, and negotiation routing.
• Partner with Sales on pricing exceptions, multi-year terms, and contracts.
• Track revenue reduction (downgrades, seat/module loss) at renewal for KPI.
• Maintain renewal status and forecast in Salesforce with Senior Director.
• Flag at-risk renewals early to the assigned CSM and Senior Director.

Skills

CRM discipline

Independent ownership

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Job Category: Sales, Marketing, and Account Management

Requisition Number: RENEW001332

• Posted : September 30, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote

Description

Reports To & Team

This role reports to the Senior Director, Customer Success, and partners cross-functionally with every CSM on the team as well as Mosaic's Sales organization.

What You'll Do

Own renewal execution for every account across Tier 1, 2, and 3, starting at the tier-specific readiness checkpoints (120 days out for Tier 1, 90 for Tier 2, 60 for Tier 3).

Take the commercial back-and-forth off the Senior and Junior CSMs — pricing conversations, contract paperwork, and negotiation route through this role.

Partner with Sales on pricing exceptions, multi-year terms, and contract paperwork.

Track and report revenue reduction (downgrades, seat and module loss) at the point of renewal, feeding the portfolio-level revenue-reduction KPI.

Maintain renewal status and forecast in Salesforce, partnering with the Senior Director on portfolio-level renewal forecasting.

Flag at-risk renewals early to the assigned CSM and the Senior Director.

What Makes You Successful

Need to Haves

Bachelor's degree or equivalent experience.

3+ years in renewals, contracts, deal desk, or sales operations, ideally in enterprise software or professional services.

Comfortable owning commercial conversations independently — pricing, terms, and paperwork.

Strong organizational and CRM discipline (Salesforce or comparable).

Nice to Haves

Direct, hands-on experience with UKG, or comparable HCM/Payroll/WFM renewals, is a plus.

Experience partnering cross-functionally with both a customer success/account-management team and a sales organization.

How You'll Be Measured

On-time renewal rate, by tier.

Retained / renewed ARR.

Revenue-reduction rate at renewal.

Renewal forecast accuracy.

Equal Opportunity Employer
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