Remote Renewal & Contracts Specialist

Logoslabs; San Francisco (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Awesome medical insurance

Dental Insurance

Life & Disability insurance

Flexible spending accounts

Unlimited PTO

Eleven Paid Holidays

Employee Referral Program

Employer contribution to 401(k) plan

Rewards and recognition programs

Job summary

Leadership Connect is seeking a detail-oriented Contract Renewal Specialist to own renewal workflows, monitor retention risk, and manage a book of on-demand accounts. You will coordinate renewals, auto-renewals, pricing conversations, and Salesforce updates in a remote setting, collaborating with Revenue Operations, Sales Leadership, and Client Success.

You will deliver onboarding and training to client users, maintain rigorous documentation, and help identify upsell opportunities while ensuring

Qualifications

• 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.
• Background in client success management is a strong plus, though not required.
• Comfortable coordinating workflows across teammates, tracking deadlines, and following up diplomatically.
• Detail-oriented documentation practices and Salesforce hygiene that ensure transparency on account status, opportunity, and risk.
• Client-focused communication skills, including value positioning, renewal pushback handling, and professional cancellation conversations.
• Highly organized, capable of managing a personal book of accounts alongside team renewal workflows.
• Bachelor's degree in Business Administration, Public Policy, Marketing, or related discipline, or equivalent experience.
• Comfortable working effectively in a remote environment.

Responsibilities

• Own contract administration and renewal workflows for the team, manage renewal calendar, and update contracts in SharePoint.
• Monitor accounts for retention risk and collaborate with Client Success to use usage signals to strengthen renewals.
• Personally manage a book of on-demand accounts, including renewals, pricing discussions, and Salesforce updates.
• Provide onboarding and training support to client users, partnering with Client Success to activate new users.
• Maintain thorough documentation of renewal conversations and ensure account status and risk are transparent to sales leadership.
• Support healthy account practices by coordinating with Client Success on activity, unassigned accounts, and upsell opportunities.

Skills

Contract administration

Renewal management

Salesforce

Client communications

Organization

Remote work adaptability

Education

Bachelor's degree in Business Administration, Public Policy, Marketing, or related discipline

Tools

Salesforce

SharePoint

Job description

Leadership Connect is seeking a detail-oriented Contract Renewal Specialist to own renewal workflows, monitor retention risk, and manage a book of on-demand accounts. You will coordinate renewals, auto-renewals, pricing conversations, and Salesforce updates in a remote setting, collaborating with Revenue Operations, Sales Leadership, and Client Success.

You will deliver onboarding and training to client users, maintain rigorous documentation, and help identify upsell opportunities while ensuring