Renewals Manager — Remote, Client Success Focus

Leadership Connect, Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Flexible spending accounts

Unlimited PTO

Employee referral program

401(k) employer contribution

Rewards and recognition

Job summary

Leadership Connect, Inc. is seeking a detail‑oriented renewal and contract administrator to own renewal workflows, monitor churn risk, and manage a book of on‑demand accounts. You will collaborate with Revenue Operations and Sales Leadership to ensure accurate Salesforce records and timely renewals.

You’ll provide onboarding support, pricing discussions, and cross‑functional coordination with Client Success to maximize retention and expansion opportunities in a remote, national capacity.

Qualifications

• 2+ years of contract administration or renewal management experience.
• Experience in a B2B subscription environment is a plus.
• Strong Salesforce documentation and account hygiene are required.

Responsibilities

• Own contract administration and renewal workflows for the team.
• Monitor renewal and renewal-early risk across accounts.
• Serve as personal account manager for a book of on-demand clients.
• Provide onboarding and training support for client users.
• Maintain rigorous Salesforce documentation and billing contacts.
• Collaborate with Client Success on account hygiene and upsell signals.

Skills

Contract administration

Renewal management

Salesforce hygiene

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

Job description

Leadership Connect, Inc. is seeking a detail‑oriented renewal and contract administrator to own renewal workflows, monitor churn risk, and manage a book of on‑demand accounts. You will collaborate with Revenue Operations and Sales Leadership to ensure accurate Salesforce records and timely renewals.

You’ll provide onboarding support, pricing discussions, and cross‑functional coordination with Client Success to maximize retention and expansion opportunities in a remote, national capacity.