Strategic Customer Success Partner (Remote)

3E

Utah

Remote

USD 78,000 - 84,000

Full time

6 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability coverage

Employee assistance program

Job summary

3E seeks a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our AI solutions. You will partner with enterprise customers, provide product education, and guide adoption across the portfolio.

In this remote role spanning Eastern and Central time zones, you’ll work with two Account Managers, drive retention and growth, and address risks early to ensure customer success and ongoing value.

Qualifications

3+ years in Customer Success, Account Management, or similar.
Ability to learn software, train users, and drive adoption.
Strong organizational skills and ability to coordinate meetings.
Familiarity with Microsoft 365 apps (Excel, Outlook, Word, PowerPoint).
Experience supporting renewals, retention or expansion in SaaS.

Responsibilities

Develop and execute customer success plans to drive value.
Deliver product education and consultative problem solving.
Guide customers through features and workflows to increase usage.
Collaborate with two Account Managers to strengthen relationships.
Monitor engagement, usage, and feedback to flag risks early.
Coordinate with CS, Onboarding, Support, and Product teams.

Skills

Relationship building

Product education

Organization

Microsoft 365

Salesforce

Gong

Customer renewals

Tools

Salesforce

Gong

Job description

In this remote role spanning Eastern and Central time zones, you’ll work with two Account Managers, drive retention and growth, and address risks early to ensure customer success and ongoing value.

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