Strategic Customer Success Manager — Remote (Enterprise)

3E; Alton (IL); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Job summary

3E seeks a Customer Success Manager to transform relationships into lasting partnerships and help clients maximize our regulatory intelligence and AI solutions. You will partner with two Account Managers, guiding customers through product capabilities, trainings, and workflows that deliver business value.

The role is fully remote across Eastern and Central time zones, with 10–20% travel and potential hybrid options near a 3E office.

Qualifications

• 3+ years in Customer Success, Account Management, or similar.
• Experience helping customers learn software and achieve outcomes.
• Strong organization and prioritization with multiple stakeholders.

Responsibilities

• Transform relationships into lasting partnerships and drive adoption.
• Develop and execute customer success plans and proactive outreach.
• Collaborate with CS, Onboarding, Support, and Product teams.

Skills

Relationship building

Software training

Organizational skills

Microsoft 365 (Excel, Outlook, Word, P

Tools

Salesforce

Gong

Job description

3E seeks a Customer Success Manager to transform relationships into lasting partnerships and help clients maximize our regulatory intelligence and AI solutions. You will partner with two Account Managers, guiding customers through product capabilities, trainings, and workflows that deliver business value.

The role is fully remote across Eastern and Central time zones, with 10–20% travel and potential hybrid options near a 3E office.