Strategic Customer Success Manager (Remote)

3E; Columbus (OH); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our regulatory intelligence and AI solutions. You’ll work with two Account Managers, guiding customers through complex workflows, delivering product education, and providing consultative problem-solving.

This is a fully remote role supporting Eastern and Central time zones, with 10–20% travel.

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles in SaaS/tech environments.
• Proven ability to grow product adoption and drive renewals.
• Experience training customers and enabling users to realize product value.

Responsibilities

• Develop and execute customer success plans to maximize value and usage of 3E solutions.
• Lead proactive outreach and coordinate with Account Managers to nurture relationships.
• Monitor engagement and usage to identify risks and opportunities for expansion.
• Collaborate with Onboarding, Support, and Product teams to fulfill customer needs and accelerate adoption.
• Advocate for customers by sharing feedback to improve products and processes.

Skills

Relationship-building

Customer Success

Renewals & retention

Cross-functional collaboration

Training & enablement

Travel readiness

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our regulatory intelligence and AI solutions. You’ll work with two Account Managers, guiding customers through complex workflows, delivering product education, and providing consultative problem-solving.

This is a fully remote role supporting Eastern and Central time zones, with 10–20% travel.