Strategic Remote Customer Success Manager

3E; Indiana; À distance; USD 78 000 - 84 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Résumé du poste

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions. You will partner with two Account Managers to guide customers through complex capabilities, drive adoption, and maximize value.

You will work across Customer Success, Onboarding, Support, and Product to ensure timely follow-through, identify opportunities to expand value, and address risks before they escalate.

Qualifications

• 3+ years of experience in Customer Success or related customer-facing roles in SaaS.
• Strong relationship-building skills with diverse stakeholders.
• Experience helping customers learn software and adopt new capabilities.
• Clear communication and presentation skills; ability to explain complex concepts clearly.
• Excellent organizational skills and ability to manage multiple meetings and priorities.
• Comfort with challenging conversations and setting realistic expectations.
• Curiosity and adaptability to learn multiple products.
• Proficiency with Microsoft 365 apps (Excel, Outlook, Word, PowerPoint) and ability to learn new tools.

Responsabilités

• Build trusted relationships with customer stakeholders and drive ongoing value.
• Provide product education and train customers on new features and workflows.
• Lead proactive outreach and execute customer success plans.
• Collaborate with two Account Managers to support retention and expansion.
• Monitor engagement, usage, and feedback to mitigate risks.
• Coordinate across Customer Success, Onboarding, Support, and Product.
• Advocate for the customer and share insights with internal teams.
• Grow expertise across 3E’s Protect and Insight portfolio.

Connaissances

Customer Success

Relationship building

Software training

Clear communication

Presentation skills

Organization

Conflict management

Curiosity/adaptability

Microsoft 365

Outils

Microsoft 365

Description du poste

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions. You will partner with two Account Managers to guide customers through complex capabilities, drive adoption, and maximize value.

You will work across Customer Success, Onboarding, Support, and Product to ensure timely follow-through, identify opportunities to expand value, and address risks before they escalate.