Strategic Programs Director – Client Programs Lead

WCG Clinical, Inc.; Carson City (NV); Sur place; USD 107 000 - 166 000; Plein temps

Résumé du poste

WCG Clinical, Inc. in the United States is seeking a seasoned Program Director to oversee assigned client relationships and governances, develop KPIs, and integrate service delivery for a seamless customer experience.

You will provide strategic leadership, manage multiple programs, and coordinate cross-functional teams to deliver outcomes that align with customers' needs and ROI objectives.

Qualifications

• 10+ years of program management experience with a proven record of successful delivery with customer impact.
• 5+ years of experience working on pharmaceutical industry projects requiring CFR Part 11 Compliance.
• 3+ years of experience in Account Management/Client Relationship Management.
• Background in Clinical Research and technology preferred.
• Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization.
• Ability to lead through influencing and negotiating.
• Must be able to organize diverse activities in a changing fast-paced environment.
• Solid conflict resolution, problem solving, and decision-making skills.
• Proficient knowledge of Microsoft Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and Microsoft Project and the ability to produce detailed reports and presentations using these tools.

Responsabilités

• Prepare annual operational plans, reports and executive briefs for our WCG customer programs.
• Plan, schedule and manage periodic client governance meetings as defined per client.
• Manage all Service Level Agreements (SLA’s), Governance Agreements, and required reporting for clients.
• Set objectives & goals for the program and track progress, setbacks, and overall performance.
• Manage relationship and communicate program status to client and WCG executive stakeholders.
• Responsible for the coordination and oversight of cross-functional staffed programs
• Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.
• Provide strategic vision and strong leadership while directing WCG client programs.
• Assess and manage program risks while collaborating with operations to enact plans of action
• Track, record, compile and analyze program results and performance data.
• Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and ROI to our customers.
• Attendance and punctuality are essential functions of the position.
• Support the sales team and operations throughout the sales and onboarding life cycles (i.e., presenting on sales calls, supporting deck preparation, liaising with sales to compile answers to client questions, etc.)
• Serve as a subject matter expert when called upon by the sales team.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

Connaissances

Program management

Client relationship management

Cross-functional leadership

Strategic thinking

Communication

Negotiation

Problem solving

Formation

Bachelor’s degree

Outils

Microsoft Office

Adobe

Visio

Microsoft Project

Description du poste

WCG Clinical, Inc. in the United States is seeking a seasoned Program Director to oversee assigned client relationships and governances, develop KPIs, and integrate service delivery for a seamless customer experience.

You will provide strategic leadership, manage multiple programs, and coordinate cross-functional teams to deliver outcomes that align with customers' needs and ROI objectives.