Program Director, Strategic Client Partnerships

WCG Clinical, Inc.; Austin (TX); On-site; USD 107,000 - 166,000; Full time

Job summary

WCG Clinical, Inc. seeks a Program Director to oversee assigned client relationships and coordinate governance across partnerships. You’ll develop KPIs to ensure solutions meet customer needs and help unify service delivery for a seamless experience.

The role requires deep program management experience, CFR Part 11 exposure, and the ability to lead with strategic vision while coordinating with cross-functional teams and sponsors.

Qualifications

• 10+ years of program management experience with a proven record of successful delivery with customer impact.
• 5+ years of experience working on pharmaceutical industry projects requiring 21 CFR Part 11 Compliance.
• 3+ years of experience in Account Management/Client Relationship Management.
• Background in Clinical Research and technology preferred.
• Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams at all levels.
• Ability to lead through influencing and negotiating.
• Must be able to organize diverse activities in a changing fast-paced environment.
• Solid conflict resolution, problem solving, and decision-making skills.
• Strong aptitude for conceptual & critical thinking, project management and business awareness.
• Proven ability to work independently and as a team member.
• Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting.
• Proficient knowledge of Microsoft Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and Microsoft Project and the ability to produce detailed reports and presentations using these tools.

Responsibilities

• Prepare annual operational plans, reports and executive briefs for our WCG customer programs.
• Plan, schedule and manage periodic client governance meetings as defined per client.
• Manage all Service Level Agreements (SLA’s), Governance Agreements, and required reporting for clients.
• Set objectives & goals for the program and track progress, setbacks, and overall performance.
• Manage relationship and communicate program status to client and WCG executive stakeholders.
• Responsible for the coordination and oversight of cross-functional staffed programs.
• Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.
• Provide strategic vision and strong leadership while directing WCG client programs.
• Assess and manage program risks while collaborating with operations to enact plans of action.
• Track, record, compile and analyze program results and performance data.
• Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and ROI to our customers.
• Attendance and punctuality are essential functions of the position.
• Support the sales team and operations throughout the sales and onboarding life cycles.
• Serve as a subject matter expert when called upon by the sales team.
• Other duties as assigned by supervisor.

Skills

Leadership

Communication

Cross-functional collaboration

Negotiation

Organizational skills

Education

Bachelor's degree preferred

Tools

MS Office

Word

Excel

PowerPoint

Access

Visio

MS Project

Job description

WCG Clinical, Inc. seeks a Program Director to oversee assigned client relationships and coordinate governance across partnerships. You’ll develop KPIs to ensure solutions meet customer needs and help unify service delivery for a seamless experience.

The role requires deep program management experience, CFR Part 11 exposure, and the ability to lead with strategic vision while coordinating with cross-functional teams and sponsors.