Strategic Program Manager, Cybersecurity Services (Flexible)

Proofpoint; Salt Lake City (UT); On-site; USD 56,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Global collaboration

Job summary

Proofpoint is seeking a Program Strategy Manager to act as a technical and strategic adviser to assigned customers, maximizing value from Proofpoint products and managed services. You’ll focus on customer satisfaction, program maturity, and identifying opportunities to expand the customer’s security program.

You will own strategic relationships, lead service performance reviews, develop 12-month roadmaps, and guide customers toward measurable security improvements while aligning with Proofpoint

Qualifications

• At least three years in professional services or similar technical role.
• Experience across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Customer-facing comms

Multitasking

Technical guidance

Security operations

Education

Tools

Windows

Active Directory

Microsoft Exchange

Job description

Proofpoint is seeking a Program Strategy Manager to act as a technical and strategic adviser to assigned customers, maximizing value from Proofpoint products and managed services. You’ll focus on customer satisfaction, program maturity, and identifying opportunities to expand the customer’s security program.

You will own strategic relationships, lead service performance reviews, develop 12-month roadmaps, and guide customers toward measurable security improvements while aligning with Proofpoint