Program Strategy Manager - Data Security

Proofpoint; Cheyenne (WY); On-site; USD 56,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint is seeking a Program Strategy Manager to act as a technical and strategic adviser for assigned customers, helping maximize value from Proofpoint products and managed services. The role drives customer satisfaction, retention, program maturity, and opportunities to expand the customer’s security program.

You will own strategic relationships, lead reviews covering performance and threats, and develop roadmaps while coordinating complex changes and escalations to ensure measurable

Qualifications

• Three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or similar technical role.
• Experience across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Strong written, verbal, and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Strong organizational, scheduling, and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives.
• Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate evolving cybersecurity threat landscape to customers and internal stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Customer-facing communication

Multi-priority management

Relationship management

Problem solving

Tools

Windows

Active Directory

Microsoft Exchange

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

Role Purpose

The Program Strategy Manager (PSM) acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity, and identifying opportunities to expand the customer's security program.

Primary Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Required Qualifications

• At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
• Experience working across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Strong organizational, scheduling, and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives.
• Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Preferred Experience

• Data Loss Prevention (DLP), threat protection, or information security experience.
• Certifications such as CISSP, CISM, or PMP.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Base Pay Ranges

SF Bay Area, New York City Metro Area

Base Pay Range 77,500.00 - 113,630.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska

Base Pay Range 61,200.00 - 89,760.00 USD

All other cities and states excluding those listed above

Base Pay Range 56,100.00 - 82,280.00 USD