Remote Cybersecurity Program Strategist

Proofpoint; Dallas (TX); On-site; USD 56,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing days

Volunteer days

Work from Anywhere option

Job summary

Proofpoint, a global cybersecurity leader, seeks a Program Strategy Manager to advise and maximize customer value across Proofpoint products and managed services. You will drive customer satisfaction, program maturity, and expansion opportunities while guiding service delivery and best practices.

This role focuses on owning customer relationships, leading reviews, and developing 12-month roadmaps to meet security goals.

Qualifications

• At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
• Experience working across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Client services

Technical communication

Multi-priority management

Customer-facing communication

Organizational skills

Tools

Windows

Active Directory

Microsoft Exchange

Job description

Proofpoint, a global cybersecurity leader, seeks a Program Strategy Manager to advise and maximize customer value across Proofpoint products and managed services. You will drive customer satisfaction, program maturity, and expansion opportunities while guiding service delivery and best practices.

This role focuses on owning customer relationships, leading reviews, and developing 12-month roadmaps to meet security goals.