Strategic Cybersecurity Programs Lead

Proofpoint; Montpelier (VT); On-site; USD 56,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing days

Volunteer days

Job summary

Proofpoint is seeking a Program Strategy Manager to advise assigned customers, maximize value of Proofpoint products and managed services, and drive customer satisfaction, retention, and program maturity.

You will own strategic relationships, lead regular service reviews, develop 12‑month roadmaps, define security goals, track deliverables, provide technical guidance, coordinate complex changes, and advocate for resolution to strengthen customers\' security posture.

Qualifications

• At least three years of experience in professional services or a similar technical role.
• Experience across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Experience operating in a 24/7 security operations environment.
• Ability to communicate evolving cybersecurity threat landscape.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Customer-facing communication

Project management

Relationship management

Strategic advisory

Cross-functional collaboration

Job description

Proofpoint is seeking a Program Strategy Manager to advise assigned customers, maximize value of Proofpoint products and managed services, and drive customer satisfaction, retention, and program maturity.

You will own strategic relationships, lead regular service reviews, develop 12‑month roadmaps, define security goals, track deliverables, provide technical guidance, coordinate complex changes, and advocate for resolution to strengthen customers\' security posture.