Threat Protection Services Manager — Lead Security Programs

Proofpoint; Cheyenne (WY); On-site; USD 101,600 - 159,720; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Always on recognition for yourContrib

Global collaboration and networking

Job summary

Proofpoint is a global leader in cybersecurity, seeking a Manager, Threat Protection Services to helm a regional team of Threat Strategy Managers. You will optimize customer value and strengthen email security programs, aligning with PCMS leadership to boost retention and defense of the Managed Threat Program.

You will mentor staff, set strategic goals, oversee initiatives, and use data-driven insights to enhance satisfaction and outcomes. Strong threat knowledge and communication are essential.

Qualifications

• 5+ years of leadership experience in the information security field.
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas.
• Managed security or consultancy experience required.
• Proven leadership ability with a history of successfully motivating and inspiring teams.
• Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP).
• Background in security, especially around threat actor tactics, techniques, and procedures.
• Outstanding verbal and written communication skills.
• Ability to effectively work in a team environment as well as independently.

Responsibilities

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence.
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent.
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals.
• Provide tactical and strategic guidance to the team daily.
• Identify and prioritize short-term and long-term goals for the team.
• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers.
• Respond to customer escalations and proactively escalate when needed.
• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues.
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio.
• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team.
• Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint.
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints.
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape.
• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters.

Skills

Leadership

Information security

Job description

Proofpoint is a global leader in cybersecurity, seeking a Manager, Threat Protection Services to helm a regional team of Threat Strategy Managers. You will optimize customer value and strengthen email security programs, aligning with PCMS leadership to boost retention and defense of the Managed Threat Program.

You will mentor staff, set strategic goals, oversee initiatives, and use data-driven insights to enhance satisfaction and outcomes. Strong threat knowledge and communication are essential.