Cybersecurity Program Strategy Manager

Proofpoint; Phoenix (AZ); On-site; USD 62,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Global collaboration

Job summary

Proofpoint is seeking a Program Strategy Manager (PSM) to act as a technical and strategic adviser for assigned customers, maximizing the value of Proofpoint products and managed services. You will drive customer satisfaction, retention, program maturity, and expand the customer’s security program.

Responsibilities include leading strategic reviews, developing 12-month roadmaps, and guiding complex production changes while ensuring alignment with Proofpoint best practices and service briefs.

Qualifications

• 3+ years in professional services or similar technical role.
• Experience across multiple technology areas.
• Knowledge of email, networking, and data communications.
• Experience with Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Communication

Multi-tasking

Project coordination

Customer facing

Prioritization

Tools

Windows

Active Directory

Microsoft Exchange

Job description

Proofpoint is seeking a Program Strategy Manager (PSM) to act as a technical and strategic adviser for assigned customers, maximizing the value of Proofpoint products and managed services. You will drive customer satisfaction, retention, program maturity, and expand the customer’s security program.

Responsibilities include leading strategic reviews, developing 12-month roadmaps, and guiding complex production changes while ensuring alignment with Proofpoint best practices and service briefs.