Strategic Program Manager – Cybersecurity & Customer Growth

Proofpoint; Virginia (MN); On-site; USD 61,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Global collaboration

Job summary

Proofpoint is seeking a Program Strategy Manager (PSM) to advise assigned customers and maximize value from Proofpoint products and managed services. You will own relationships, drive 12-month roadmaps, and identify opportunities to mature customers' security programs.

In this role you will coordinate cross-team efforts, guide technical discussions, and ensure delivery aligns with service briefs and best practices. A 3+ year background in professional services or security programs is preferred.

Qualifications

• At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
• Experience working across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Customer-facing communication

Multitasking

Roadmapping

Technical advisory

Security operations

Cross-technology experience

Job description

Proofpoint is seeking a Program Strategy Manager (PSM) to advise assigned customers and maximize value from Proofpoint products and managed services. You will own relationships, drive 12-month roadmaps, and identify opportunities to mature customers' security programs.

In this role you will coordinate cross-team efforts, guide technical discussions, and ensure delivery aligns with service briefs and best practices. A 3+ year background in professional services or security programs is preferred.