Strategic Program Manager, Cybersecurity Services

Proofpoint; Cheyenne (WY); On-site; USD 56,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Job summary

Proofpoint is seeking a Program Strategy Manager to act as a technical and strategic adviser for assigned customers, helping maximize value from Proofpoint products and managed services. The role drives customer satisfaction, retention, program maturity, and opportunities to expand the customer’s security program.

You will own strategic relationships, lead reviews covering performance and threats, and develop roadmaps while coordinating complex changes and escalations to ensure measurable

Qualifications

• Three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or similar technical role.
• Experience across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Strong written, verbal, and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Strong organizational, scheduling, and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives.
• Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate evolving cybersecurity threat landscape to customers and internal stakeholders.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Coordinate complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Skills

Customer-facing communication

Multi-priority management

Relationship management

Problem solving

Tools

Windows

Active Directory

Microsoft Exchange

Job description

Proofpoint is seeking a Program Strategy Manager to act as a technical and strategic adviser for assigned customers, helping maximize value from Proofpoint products and managed services. The role drives customer satisfaction, retention, program maturity, and opportunities to expand the customer’s security program.

You will own strategic relationships, lead reviews covering performance and threats, and develop roadmaps while coordinating complex changes and escalations to ensure measurable