Strategic Program Manager — Client Operations & Growth

American Bankers Insurance Company of Florida; Lewisville (TX); On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a senior operations and program management professional to serve as a primary liaison among clients, Account Team, and Device Care Centers.You will lead day-to-day coordination of Device Lifecycle Management operations, monitor KPIs, and drive continuous improvement to optimize client outcomes and profitability.

The role requires a Bachelor's degree, 5+ years of multi-project leadership, and strong skills in analytics, stakeholder management, and executive communications.

Qualifications

• Bachelor’s degree in Business, Operations, Project or Program Management, or equivalent experience.
• 5+ years of experience managing multiple, interrelated projects concurrently.
• Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.
• Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics.
• Working knowledge of client financial arrangements, account-level financial performance, billing, and reporting.
• Strong leadership, influencing, stakeholder management, and cross-functional coordination capabilities.
• Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through.
• Ability to manage complex, multi-workstream programs in a highly matrixed environment.
• Strong analytical, problem-solving, strategic thinking, organizational, and continuous improvement skills.
• Ability to connect operational performance and cost drivers to client financial outcomes.
• Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI.
• Executive presence and ability to build trust, influence decisions, and communicate effectively in client-facing environments.
• Ability to prioritize and multitask while balancing long-term strategy with practical execution.

Responsibilities

• On-site stakeholder and relationship management: serve as day-to-day contact for executives and leaders; support client-facing reviews and operational readouts.
• Coordinate multiple client initiatives and workstreams; translate client needs into operational plans and track timelines.
• Resolve dependencies and provide insights to improve client outcomes and profitability.
• Identify process inefficiencies; drive improvement and standardize best practices.
• Monitor operational and financial performance; optimize recovery value and client outcomes.
• Manage program-level escalations and risk mitigation plans.
• Lead cross-workstream execution and align priorities among account leadership and delivery teams.

Skills

Client relations

Program leadership

Operations

Data analytics

Stakeholder management

Cross-functional coordination

Executive communication

Time management

Excel

SQL

Power BI

Education

Bachelor's degree in Business/Operations/PM

Tools

Excel

SQL

Power BI

Job description

Assurant is seeking a senior operations and program management professional to serve as a primary liaison among clients, Account Team, and Device Care Centers.You will lead day-to-day coordination of Device Lifecycle Management operations, monitor KPIs, and drive continuous improvement to optimize client outcomes and profitability.

The role requires a Bachelor's degree, 5+ years of multi-project leadership, and strong skills in analytics, stakeholder management, and executive communications.