Remote Account Manager: Client Success & Operations Lead

Assurant; Cleveland (OH); Remote; USD 56.000 - 94.000; Vollzeit

Benefits dieser Stelle

Work from home

PTO & holidays

401(k) match

Career development

Zusammenfassung

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote US-based role. You will partner with Account Executives and teams across Operations, underwriting, and claims to keep client priorities visible and moving forward.

You will lead recurring client conversations, coordinate deliverables, monitor performance, and support audits and business reviews, ensuring timely resolutions and strong partnerships.

Qualifikationen

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance multiple needs, deliverables, and competing priorities while meeting deadlines.

Aufgaben

• Support day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s responsibilities.
• Lead recurring client and internal meetings, prepare agendas, updates, and decisions with clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs to keep commitments organized and visible.
• Coordinate client requests, audits, implementations, and service issues across internal partners, following through to resolution or next steps.
• Analyze reporting, service levels, scorecards, trends, and client feedback to identify risks and propose improvements.

Kenntnisse

Relationship building

Work coordination

Organization

Presentation skills

Data analysis

Ausbildung

Bachelor's degree

Jobbeschreibung

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote US-based role. You will partner with Account Executives and teams across Operations, underwriting, and claims to keep client priorities visible and moving forward.

You will lead recurring client conversations, coordinate deliverables, monitor performance, and support audits and business reviews, ensuring timely resolutions and strong partnerships.